FAQs

Quick answers to common questions about the CarltonOne Platform.

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CarltonOne

Who is CarltonOne?

CarltonOne helps the world reward exceptional people. We inspire customers to be more loyal, sales teams to be more effective and employees to be more productive with a reward store offering the world’s most popular brands in over 190 countries.

A Canadian company founded over 30 years ago, CarltonOne today provides a single global rewards supply chain, delivered through one API, enabling engagement and loyalty platforms to scale globally with better pricing, richer catalog choice, operational efficiency, and flexible fulfillment while reducing complexity and delivery risk.

What is the CarltonOne Platform?

The CarltonOne Platform is an API-first infrastructure that empowers businesses to launch, scale, and manage rewards, loyalty, incentive, and recognition programs with speed and precision.

 

Designed as a true Platform-as-a-Service (PaaS), it offers a customizable suite of tools, services, and analytics that enable partners to directly motivate target audiences, or build new engagement-driven business models.

 

Every program is seamlessly connected to our rewards marketplace, featuring millions of locally curated merchandise, gift cards, travel experiences, event tickets, mobile top-ups, and charitable donation options across 190+ countries.

Why would I need a different rewards platform?

Our clients and partners trust CarltonOne to help grow their businesses when...

  • Entering new global markets (Asia, LATAM, EMEA)
  • Needing to refresh or expand their reward catalog to win RFPs
  • Existing suppliers are slow, expensive, or operationally complex
  • Investment round or new product launch
  • Strategic shift toward platform and API-first models
What is Power2Motivate (P2M)?

Power2Motivate (or P2M) was the brand name for one of the first products created by CarltonOne to help companies run customized employee engagement, sales incentive or customer loyalty programs.

 

Built on the CarltonOne Platform, P2M today offers these innovative features:

  • Custom member dashboards
  • Reporting
  • Global Rewards Store
  • Badges/Trophy Case
  • Metrics Manager & Leaderboards
  • Instant Recognition Cards
  • Years of Service Awards
  • News Feed & Communication Centre
  • Social Recognition
  • Birthday Awards
  • Budget Manager
  • Nomination Wizard
  • Point Manager
  • Surveys
  • Travel Incentives 
What is Global Rewards Solutions (GRS)?

Global Rewards Solutions (or GRS) was the name for the CarltonOne Platform feature that sources and ships in-country merchandise and gift card rewards in over 190 countries.

 

With just one integration, clients today can unlock access to millions of physical and digital rewards from over 10,000 brands - simplifying program administration. All rewards are locally sourced in-country, assuring authentic products with correct plug, voltage, language, tax compliance and full warranty coverage, 

 

Our reward model offers the best negotiated price with no extra costs: no sticker shock, no hidden extras.

 

CarltonOne provides a single global rewards supply chain, delivered through one API, enabling engagement and loyalty platforms to scale globally with better pricing, richer catalog choice, operational efficiency, and flexible fulfillment while reducing complexity and delivery risk.

Our reward selection includes:

  • Merchandise
  • Gift cards
  • Prepaid cards
  • Event tickets
  • Mobile top-up
  • Flights, hotel, car rental
  • VIP experiences
  • Charities
What painpoints does CarltonOne solve?

Internationally, CarltonOne helps our clients and partners overcome these significant business challenges:

  • Need to expand reward catalog globally without building new supplier relationships.
  • Desire to consolidate fragmented reward supply across multiple regions, vendors, or internal systems.
  • Need to reduce operational overhead (procurement, compliance, invoicing, currency, tax, fulfilment).
  • Pressure to improve pricing efficiency, margin management, or competitiveness.
  • Requirement for real-time digital rewards to support scalable and automated journeys.

Millions of Rewards

What types of rewards are included in your reward catalog?

Our global rewards catalog includes merchandise items from the world’s most popular brands, gift cards, prepaid cards, travel bookings (hotels, flights, car rentals & excursions), mobile top-up, charitable donations, event and concert tickets, savings coupons and VIP experiences... locally sourced and delivered to over 190 countries. 

 

Can I control which rewards appear in my program?

Yes. You can fully curate the reward selection by location, audience, category, pricing or brand preferences, and create a personalized shopping experience.

How quickly does CarltonOne deliver rewards?

We're proud of our global delivery SLAs, with over 98% of rewards shipped to members in under 3 days. 

Customizable Storefronts

Can I brand my storefront to match my program or company?

Absolutely. You can apply your branding, colors, logo, language, and navigation to create a fully white-labeled shopping experience. 

Do storefronts support personalized reward journeys?

Yes. You can customize storefront views based on users, location, and behavior to deliver relevant, high-impact experiences. 

Do you offer single-brand focused stores?

Yes. We’ve created single showcase Stores for Apple, Beats, Cabela’s and other popular brands that deliver a seamless product browsing and shopping experience.  

24/7 Global Support

Do you offer multilingual support across time zones?
Yes. Our support teams operate 24/7 with coverage in multiple languages to serve members around the world with their orders. 
What happens if a participant has an issue with a reward?
We manage all fulfillment and customer care, ensuring fast resolution and a seamless reward experience. All communication is logged, and all Tickets and Resolutions are viewable by the clients Customer Success team. 
What about technical support?
Yes – CarltonOne also offers technical support for all programs, with a fast-response team committed to resolving any program disruptions, access or configuration issues. 

Gifting Programs

Can I send rewards without requiring users to earn points?
Yes. Our platform supports direct gifting, surprise-and-delight campaigns, and spot awards, no points needed. 
Can I automate gifting for milestones or holidays?
Absolutely. You can schedule or trigger gifts based on birthdays, holidays, anniversaries, or performance data. 

AI-powered features

How does AI improve the reward experience?

AI powers accurate reward search results, personalized reward recommendations, reward curation, translations, fraud detection, and performance insights.  

Rewards-1

 

Can I control how AI is applied in my program?
Yes. You can choose where to use AI: like storefront personalization or analytics, based on your goals. 

Financial Services & Security

Is your platform secure and compliant for financial institutions?

Yes. We meet enterprise standards including SOC 2, ISO, GDPR, and support complex procurement and security reviews. Specifically:  

  • Data-at-rest is encrypted with AES-256  
  • Data-in-transit is encrypted with TLS 1.2 and above  
  • We run annual penetration tests  
  • We receive annual SOC 2 Type II audits  
  • Fully GDPR, PIPEDA, CCPA, CASL and PCI-DSS SAQ A-EP compliant  
  • BCP and DRP is in place  
  • MFA is enabled for all systems and networks access 
Can I integrate CarltonOne with my banking or fintech systems?
Yes. We offer flexible APIs, SSO, and secure workflows built for financial services environments. 
What payment options are available?
Many. Our engagement and ecommerce programs can be configured to accept many different payment types at reward checkout. These can include: points, credits, financing & BNPL, Apple Pay and Google Pay, buy with credit card and even points top-up via credit card. Our payment processing partners support stringent fraud detection protocols. 

Employee Recognition

Can I recognize employees in real time?
Yes. Managers and peers can instantly recognize contributions with points, badges, or gifts via web or mobile. 
Does the platform support peer-to-peer and manager-to-employee recognition?
Absolutely. Our tools support both structured and ad hoc recognition, with customizable approval workflows. 

Sales Incentives

Can I set up sales contests and performance rewards?
Yes. You can quickly launch team or individual challenges, SPIFFs, and tiered rewards based on KPIs or CRM data. 
Does the platform track progress automatically?
Yes. Incentives can be tied to real-time sales data via integrations, making tracking and payouts seamless. 

Channel Incentives

Can I incentivize third-party partners with rewards?
Yes. Our platform helps you drive reseller, distributor, and partner performance with scalable, automated incentives. 
Can I run channel programs across multiple regions?
Absolutely. Our system supports regional segmentation, local currencies, and global fulfillment with built-in compliance. 

Customer Loyalty

Can I use CarltonOne to power a customer loyalty program?
Absolutely. We support points-based, tiered, or behavior-driven loyalty programs with global rewards and deep personalization. 
Do you offer tools for segmentation and targeting?
Yes. You can segment by customer behavior, demographics, or purchase history to deliver tailored rewards and offers. 

Years of Service

Can I automate anniversary recognition and rewards?
Easily! Set up milestone recognition for work anniversaries, with automated messages and reward delivery on any schedule. 
Can I personalize rewards for each tenure level?
Absolutely. You can offer different reward tiers and messages based on length of service and employee location. 

Travel Incentives

Do you offer travel as a reward option?
Yes. Our catalog includes flights, hotels, car rentals, travel excursions, VIP experiences, plus concert and event tickets in over 100 countries.  
What other Travel features to do you offer?
Members can bundle travel options together for discounts, plus learn about visa, vaccination and document requirements with Sherpa Travel Assistance. 
Can I build a program around travel-based goals?
Yes. You can create performance tiers that unlock travel rewards or build group incentive trips into your program. 

Platform & Capabilities

What is the CarltonOne Platform?
It’s a global rewards and engagement platform that lets you build, launch, and scale recognition, loyalty, and incentive programs all from one white-label-ready infrastructure. 
What makes CarltonOne different from other platforms?
We combine global rewards, embedded analytics, and API-first architecture to deliver programs faster with more flexibility, automation, and scale. 
Can I customize the platform for different clients, teams, or regions?
Yes. Our modular tools and templates let you create and manage unlimited programs with tailored branding, rewards, and logic with no heavy development needed. 

Global Reach & Delivery

Do you support rewards delivery around the world?
Yes. We deliver millions of rewards (merchandise, travel, gift cards and more) in 196 countries, with built-in tax, language, and currency support. 
Can I offer localized catalogs to different regions?
Absolutely. The rewards in our catalogs are locally sourced and shipped, which means that members in different countries can choose rewards from both small local brands and popular global companies. Our catalog can be completely curated, and you can control reward visibility by geography, role, program, or client. 

Implementation & Integration

How fast can I launch a program on the CarltonOne Platform?
Many partners go live in days using our quick-start templates, modular tools, and robust support. 
Can CarltonOne integrate with my existing tools?
Yes. Our platform offers secure API connections and SSO integration with HRIS, PRM, CRM, LMS, and more. 
Is the platform secure and compliant?

Yes. We meet enterprise-grade standards including SOC 2, ISO, and GDPR compliance, with secure identity management and permission controls. Specifically: 

  • Data-at-rest is encrypted with AES-256 
  • Data-in-transit is encrypted with TLS 1.2 and above 
  • We run annual penetration tests 
  • We receive annual SOC 2 Type II audits 
  • Fully GDPR, PIPEDA, CCPA, CASL and PCI-DSS SAQ A-EP compliant 
  • BCP and DRP is in place 
  • MFA is enabled for all systems and networks access 

Rewards Ecosystem

What kinds of rewards can I offer?
From the world’s most popular gift cards and merchandise brands to travel, charity donations, mobile top-up, and more, CarltonOne offers millions of reward options. 
Can I embed your rewards into my existing platform or storefront?
Yes. Use our Rewards Feed or Brand Store modules to integrate curated catalogs directly into your existing engagement program. 

Automation

How does AI improve the reward and engagement experience?
Our AI tools drive intelligent recommendations, search, predictive analytics, and automated campaigns to boost participation and ROI. 
Can I automate reward campaigns?
Yes. You can trigger point issuance based on events, performance, or behavior, plus run seasonal or thematic reward promotions effortlessly. 

Partners & Resellers

Can I resell the CarltonOne Platform to my clients?
Yes. We enable agencies, consultants, and SaaS platforms to deliver branded recognition, loyalty, and rewards programs at scale. 
What support do you offer for partners?
We provide a full partner enablement suite complete with training, co-branded materials, analytics, and access to CarltonOne University and our Developer Center. 

Ask anything! 

Every recognition, incentive, loyalty and rewards program is unique. That’s why we take the time to understand your goals and design a solution that fits perfectly. Have questions about how we can help bring your program to life? Just ask!

Ask us
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Employees

1k+
Clients

190+
Countries

14M
Members

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