FAQs

Our global rewards catalog includes merchandise items from the world’s most popular brands, gift cards, prepaid cards, travel bookings (hotels, flights, car rentals & excursions), mobile top-up, charitable donations, event and concert tickets, savings coupons and VIP experiences... locally sourced and delivered to over 190 countries. 

Yes. You can fully curate the reward selection by location, audience, category, pricing or brand preferences, and create a personalized shopping experience.

C1 will even work with you if you want to set up custom rules for catalogs to further refine the rewards available to your users.

We're proud of our global delivery SLAs, with over 98% of rewards shipped to members in under 3 days. 

Absolutely. You can apply your branding, colors, logo, language, and navigation to create a fully white-labeled shopping experience. 

Through the robust admin settings we make available, you can even style your storefront using CSS and HTML to ensure your branding guidelines are followed from end to end. 

Yes. You can customize your storefront to gate content and rewards based on users, location, and behavior to deliver relevant, high-impact experiences. 

Yes. We’ve created showcase Stores for Apple, Beats, Cabela’s and other popular brands that you can easily integrate into your storefront to deliver a seamless product browsing and shopping experience.  

With other powerful widgets, you can also create custom banners and content blocks to promote the reward brands of your choice. 

Yes – CarltonOne also offers technical support for all programs, with a fast-response team committed to resolving any program disruptions, access or configuration issues. 

As a CarltonOne partner, you also have access to our extensive Knowledge Center and C1 University Training resources to learn how to use all of CarltonOne's program tools and features.

Yes. Our platform supports direct gifting, surprise-and-delight campaigns, and spot awards — no points needed!

You can also maintain storefronts where members redeem rewards for cash at discounted prices through the various financial providers that work with CarltonOne.     
 

AI powers accurate reward search results, personalized reward recommendations, reward curation, translations, fraud detection, and performance insights.  

You can add our AI-powered widgets to your storefront program to improve performance and drive sales.

Yes. You can choose where to use AI: like storefront personalization or analytics, based on your goals. 

You can add our AI-powered widgets to your storefront program through our marketplace, and customize their settings to determine the depth of our AI in your program.

Yes. We meet enterprise standards including SOC 2, ISO, GDPR, and support complex procurement and security reviews. Specifically:  

• Data-at-rest is encrypted with AES-256  
• Data-in-transit is encrypted with TLS 1.2 and above  
• We run annual penetration tests  
• We receive annual SOC 2 Type II audits  
• Fully GDPR, PIPEDA, CCPA, CASL and PCI-DSS SAQ A-EP compliant  
• BCP and DRP is in place  
• MFA is enabled for all systems and networks access 

Absolutely. Our tools allow you to create custom awards and approval workflows that support both structured and ad hoc recognition, so you can control how your users engage with each other. 

Absolutely. We support points-based, tiered, or behavior-driven loyalty programs where members earn program currency they can use to redeem personalized rewards at discounted prices, encouraging on-going loyalty to your business.

Easily! Set up milestone recognition for work anniversaries, with automated messages and reward delivery on a custom schedule.

With our robust years-of-service recognition tools, it's easy to show your members how much you value and appreciate their work, furthering retention and building loyalty. 

It’s a global rewards and engagement platform that lets you build, launch, and scale recognition, loyalty, and incentive programs all from one white-label-ready infrastructure.

Our true differentiator is our rewards supply network of trusted international vendors who locally source and deliver rewards in 190+ countries. 

Yes. We deliver millions of rewards (merchandise, travel, gift cards and more) in 190+ countries, with built-in tax, language, and currency support.

We enable you to reward your teams wherever they may be, without worrying about international delivery, taxes, currency or language support.

We source and supply rewards locally, which means faster delivery to your members, and no international or cross-border shipping, tariffs or duties.

Many partners go live in days using our quick-start templates, modular tools, and robust support.

Through our onboarding process, we can also import data from any previous programs into your new CarltonOne-supported program. 

Yes. We meet enterprise-grade standards including SOC 2, ISO, and GDPR compliance, with secure identity management and permission controls. Specifically: 

• Data-at-rest is encrypted with AES-256 
• Data-in-transit is encrypted with TLS 1.2 and above 
• We run annual penetration tests 
• We receive annual SOC 2 Type II audits 
• Fully GDPR, PIPEDA, CCPA, CASL and PCI-DSS SAQ A-EP compliant 
• BCP and DRP is in place 
• MFA is enabled for all systems and networks access 

From the world’s most popular gift cards and merchandise brands to travel, charity donations, mobile top-up, and more, CarltonOne offers millions of reward options in over 100 countries to incentivize performance and encourage engagement.

Our AI tools drive intelligent recommendations, search, predictive analytics, and automated campaigns to boost participation and ROI. 

Through our AI-enhanced storefront, your members get a more personalized shopping experience, boosting your program's ability to engage users and build loyalty.