Accessibility Policy


CarltonOne Engagement is committed to diversity, inclusion and accessibility for persons with disabilities. The purpose of this policy is to establish policies, practices and procedures to ensure CarltonOne Engagement is accessible to people with disabilities in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (the "Act").

Policy Statement

CarltonOne Engagement is committed to ensuring equal access, service, and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence.


This policy applies to all CarltonOne Engagement employees in Ontario.

General Principles and Practices

CarltonOne Engagement shall meet its duties and responsibilities under the “Act” by adhering to the following principles and practices:

  1. Communication
    CarltonOne Engagement is committed to communicating with persons with disabilities in ways that consider their disability.
  2. Training of employees
    CarltonOne Engagement will provide training to all its workers regarding the provisions and ways to ensure accessible programs, goods, and services in the workplace.
    Training will occur on an ongoing basis and whenever changes are made to relevant policies, practices and procedures.
  3. Assistive devices
    CarltonOne Engagement permits persons with disabilities to use their personal assistive devices while on its premises.
  4. Service animals and support persons
    CarltonOne Engagement welcomes onto its premises people with disabilities and their service animals and support persons upon whom persons with disabilities rely.
  5. Notice of temporary disruption
    CarltonOne Engagement will give notice of temporary disruptions to services or facilities used by persons with disabilities including the reason for the disruption, the anticipation of the disruption and any alternative facilities or services that may be available. The notice shall be posted in a conspicuous place on the premises.


To request accommodation or assistance for any goods or services, contact CarltonOne Engagement by phone or email.

  1. Feedback process
    CarltonOne Engagement encourages feedback regarding how it provides goods and services to persons with disabilities. This can be provided via the following methods:
    • E-mail:
      through the “Talk to us” link on our website or by e-mail: or
    • Mail:
      Attn: Human Resources
      60 Columbia Way, 9th Floor
      Markham, ON L3R 0C9
    • Phone:
  2. Modifications to this or other policies
    CarltonOne Engagement is committed to ensuring that its policies, practices and procedures are consistent with and promote the core principles of dignity, independence, integration and equal opportunity. Any policy that does not respect and promote the dignity and independence of persons with disabilities will be modified or removed.
  3. Policy Review
    CarltonOne Engagement will maintain the Accessibility Plan & Policy outlining the Company’s strategy to prevent and remove barriers from its workplace and to meet its requirements under the “Act”.
  4. Compliance
    Employees are expected to comply with all parts of this policy. Failure to comply will result in discipline, up to and including termination for cause.